This message was sent out Monday, May 5, 2014 by Roger Kastel, NFNPresident
To provide better support to our current NFN DSL users, Network Tallahassee (NetTally) – our current whole-sale partner, will take over existing NFN DSL operations effective with the June, 2014 monthly dsl billing period. All billing and support for dsl will be done by Network Tallahassee rather than NFN DSL. This change will NOT affect members who are using DIAL UP services or other Internet Service Providers for their connections (for example, Comcast, Century Link, Nu-Vu/Summit Broadband, etc.).
This change applies only to our current NFN DSL high speed Internet users and they will be given a toll-free number to call for support or billing questions. If you are uncertain whether this change applies to you, please call the Helpdesk at 417-1400 between 9:30am -1:30pm Mon-Sat with your username and a volunteer will look up your account and confirm whether this applies to you.
DSL operations have become increasingly more complex over the years as changes in technology have increased Internet options and Internet-enabled devices. Our all-volunteer staff has decreased in size over the years as volunteers age, move away, or leave for personal reasons. Members currently using NFN DSL will be better served with direct technical support from Network Tallahassee (Nettally) who offers support during their business hours of 9:00 am – 6:00 pm Eastern time and on a callback basis at other times.
Active NFN DSL users will transition over to Nettally at their existing rates but will need to provide Nettally with billing information. This protects you by ensuring that you are the one providing information directly to Nettally. More information will be sent directly to all active NFN DSL users in a separate e-mail from NFN DSL Administration and active NFN DSL users will have until the end of May to provide Nettally with their information.
Active NFN DSL users who do not provide Nettally with their information will be suspended from NFN DSL on May 31, 2014 and will be required to contact Nettally directly after that date for re-instatement which may cause a delay in their re-activation. Seasonal NFN DSL users who are currently suspended need not do anything until they wish to re-activate. Information will be posted at dsl.naples.net.
The Naples Free-Net continues to expand their offerings to members through Education, One-on-One Tutoring, NFN4Good for Non-Profits, Tuesday Tuneups, and E-mail Services. Memberships include premium accounts for a $68 annual tax-deductible donation as well as standard nfn numbered e-mails for which any voluntary contribution is appreciated. We appreciate the many loyal members we have and thank you for your continued support as we seek to serve you in the best way possible.
President, Naples Free-Net